Satinder Kaur
Walk away with tools to fix broken processes, cut clutter, empower teams, and elevate CX—especially in high-pressure sectors. No fluff—just practical strategies that drive real transformation.
With over three decades of hands-on experience in service operations, Satinder Kaur is a business efficiency strategist who helps organisations fix broken processes, align teams, and deliver results that stick. Her career spans leadership roles across industries—especially financial services—where she has built, scaled, and transformed operations to drive performance and customer impact.
Drawing from real-world experience, Satinder Kaur delivers more than theory. She brings clarity to complexity, using sharp insights and practical frameworks to cut through operational noise. Her work spans customer experience, organisational transformation, and process optimisation—always with a clear focus on empowering people and creating outcomes that matter.
Audiences value her straight-talking, no-fluff approach and walk away with tools they can use immediately. Whether you're navigating change, struggling with service breakdowns, or aiming for faster execution, [Your Name] delivers practical, proven strategies to help your business move forward—fast.
Satinder has set up a large multi channel, multi location, highly technology driven contact centre with over 2500 people
and over 100000+ contacts per day at ICICI Bank. Her experience includes covering areas of service operations, service quality, reputation management and fraud prevention.
Her methods and experiences which have been tested and tried. A peoples person she has been Nodal Officer for the Bank, represented her organisation internationally, been a founder member of gender neutral committee and is in touch with the industry through her work as Internal Ombudsman in DBS Bank and Tata Capital.
If you are looking for practical output, you've come to the right place.
With over three decades of hands-on experience in service operations, Satinder Kaur is a business efficiency strategist who helps organisations fix broken processes, align teams, and deliver results that stick. Her career spans leadership roles across industries—especially financial services—where she has built, scaled, and transformed operations to drive performance and customer impact.
Drawing from real-world experience, Satinder Kaur delivers more than theory. She brings clarity to complexity, using sharp insights and practical frameworks to cut through operational noise. Her work spans customer experience, organisational transformation, and process optimisation—always with a clear focus on empowering people and creating outcomes that matter.
Audiences value her straight-talking, no-fluff approach and walk away with tools they can use immediately. Whether you're navigating change, struggling with service breakdowns, or aiming for faster execution, [Your Name] delivers practical, proven strategies to help your business move forward—fast.
Satinder has set up a large multi channel, multi location, highly technology driven contact centre with over 2500 people
and over 100000+ contacts per day at ICICI Bank. Her experience includes covering areas of service operations, service quality, reputation management and fraud prevention.
Her methods and experiences which have been tested and tried. A peoples person she has been Nodal Officer for the Bank, represented her organisation internationally, been a founder member of gender neutral committee and is in touch with the industry through her work as Internal Ombudsman in DBS Bank and Tata Capital.
If you are looking for practical output, you've come to the right place.
Fix What’s Broken: Fast-Track Process Optimisation for Real Business Impact
Format: 45–60 minute keynote or 90-minute workshop
This program is perfect for:
- Operational leaders facing service breakdowns or inefficiencies
- Companies undergoing transformation or struggling with execution gaps
The audience will leave with:
- A clear framework to identify and fix broken processes
- Practical tools to align teams and streamline...
Service That Works: Aligning Teams, Processes & Purpose for Real Customer Impact
Format: 45–60 minute keynote or 90-minute workshop
This program is perfect for:
- Customer experience leaders looking to improve service consistency
- Operational teams struggling with silos and internal misalignment
The audience will leave with:
- A roadmap to align customer experience goals with day-to-day operations
- Practical steps to break silos and...
Doing More with Less: Cost-Effective Operations Without the Complexity
Format: 45–60 minute keynote or 90-minute workshop
This program is perfect for:
- Business and operations leaders under pressure to reduce costs and improve speed
- Mid-sized organisations looking to scale efficiently without relying on big tech or big teams
The audience will leave with:
- Practical strategies to streamline operations and reduce waste
- A...
Breaking Silos: Aligning Teams for Speed, Clarity, and Results
Format: 45–60 minute keynote or 90-minute workshop
This program is perfect for:
- Organisations where cross-functional teams struggle to collaborate
- Leaders driving change but facing delays due to misalignment or internal bottlenecks
The audience will leave with:
- A clear framework to align teams, communication, and execution
- Tools to identify and fix...
