Amy Demas
I am here to help you deliver superior CUSTOMER EXPERIENCES, streamline COMMUNICATION and save thousands of marketing dollars by establishing better relationships with customers.
Amy Demas brings a unique combination of practice management experience, career business success, leadership and creative thinking to the challenges of maximizing effective communication for teams.
As the practice manager for her husband's specialty practice, Amy developed and implemented streamlined protocols to optimize the productivity of the office and designed training and follow-up guidelines for each administrative role.
In addition to her work within the dental field, Amy also brings the benefit of extensive outside business experience to the needs of companies. During a highly successful career at Bank of America, she was a Vice President within Global Fulfillment. She was one of the most prolific inventors ever to work there, ultimately being responsible for acquiring 55 US Patents for the company. Amy is also Six Sigma certified. She brings a wealth of leadership experience, creativity, and critical thinking skills to staff development challenges.
Amy attended the United States Military Academy at West Point. She received her B.S. in Mechanical Engineering from the University of Missouri-Rolla and her M.B.A. from the University of Phoenix. She is also active in Toastmasters and holds their highest certification of Distinguished Toastmaster. In her spare time, she and her husband, Dr. Don Demas, enjoy travel, time with their five grown children and their families, and attending professional education courses. Amy is also an avid Peloton cyclist.
Amy Demas brings a unique combination of practice management experience, career business success, leadership and creative thinking to the challenges of maximizing effective communication for teams.
As the practice manager for her husband's specialty practice, Amy developed and implemented streamlined protocols to optimize the productivity of the office and designed training and follow-up guidelines for each administrative role.
In addition to her work within the dental field, Amy also brings the benefit of extensive outside business experience to the needs of companies. During a highly successful career at Bank of America, she was a Vice President within Global Fulfillment. She was one of the most prolific inventors ever to work there, ultimately being responsible for acquiring 55 US Patents for the company. Amy is also Six Sigma certified. She brings a wealth of leadership experience, creativity, and critical thinking skills to staff development challenges.
Amy attended the United States Military Academy at West Point. She received her B.S. in Mechanical Engineering from the University of Missouri-Rolla and her M.B.A. from the University of Phoenix. She is also active in Toastmasters and holds their highest certification of Distinguished Toastmaster. In her spare time, she and her husband, Dr. Don Demas, enjoy travel, time with their five grown children and their families, and attending professional education courses. Amy is also an avid Peloton cyclist.
Can't We All Just Get Along
Our last 2 years have been challenging, to say the least. And as time has gone on, our patience has worn thin. And when that happens, we can be left wondering why we can't all just get along.
We work in a great industry but sometimes we need a little help with some specific strategies when conversations feel like they are getting tough. Those tricky situations can be with patients, their parents, or (gasp) even our teammates. We can be left wondering, "What just...
Engineering Great Customer Experiences
Summary:
Research shows customers are more dissatisfied than ever with customer service. You have experienced it, right?
Step back and consider the experience your patients are having with you. Consider their external perspective instead of only your internal perspective to your processes and protocols.
Begin and end with the CUSTOMER, and THEIR experience, in mind. Then take home a tool with immediate and applicable...
You Never Get a 2nd Chance of a 1st Impression
You spend thousands of dollars on your brand and marketing. What good is it if you get the on-line chat to engage, email to be sent, or the phone to ring to only provide a "meh" or annoying experience on the first call. You must stand out from the very first voice contact.
What hurdles are you putting in the way of your callers by the way you communicate? Ok, you may not be rude or mean, but do you WOW and impress? Your callers do not care that you are busy, they want to be cared...
Be Curious Not Judgmental
Format: 60_ minute [keynote, workshop, breakout, etc..]
This program is perfect for:
- Keynote
- Training event
The audience will leave with the following information and tips:
- Culture - take time to learn how to intentionally create a culture you can be proud of
- Conflict - learn how to have task-focused versus...
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