James Feldman

I had the distinct pleasure of working with Jim in October of 2013 during International Customer Service Week. Jim was our organization’s keynote speaker for BASF’s Customer Care Summit. Jim’s innovative and creative mind enabled him to communicate to every level of the organization. He truly captures his audience and keeps their attention delivering powerful and thought provoking dialogue. Jim delivered his speech at three Customer Care hubs for BASF, I received feedback such as “the best speaker we’ve ever been exposed to”, “I’m going to use his tips right away”, “Jim really gets it”. I highly recommend Jim and would hire him again for any type of keynote speaking engagement.

I have used Jim many times and will continue to do so! He finds a unique way to motivate the sales team in customer service and innovation skills. He spends time to prepare based on the audience and their needs and he is engaging and fun. His real life examples hit home and demonstrate the ever changing needs of guests and customers.

Jim: I just wanted to tell you how much we enjoyed not only your presentation, but your presence during our entire conference and learning more about what we do and why. You are delightful to have around, because you have such a positive and analytical outlook on life – very refreshing! Thank you again for participating.

A warm thank you for an outstanding motivational presentation you gave to our Sales, Convention Services, and Catering teams. You have the unique ability to inspire individuals to grow both collectively nd independently. You were selected among many talented candidates, and it was unanimous…you exceeded our expectations! The $10,000 investment has paid for itself many times over.

Jim’s presentation to the International Chain Salon Association was humorous, easy to listen to and right on target with the information. He did his homework and knew the professional argot to reach right into the hearts and minds of the audience. He brought their thought processes to a higher level of awareness through antidote humor direct from their point of reference. His emphasis on the first contact in the chain of customer service was superb. Really told it like it is…He created a level of interest in further opportunities to learn more of what he has to offer and tap into his genius. We look forward to future encounters.

Jim, I truly enjoyed meeting you this week. As you could probably tell form our conversations, I found the content of your presentation spot on and I hope that the attendees to the event find a way to incorporate some of it into their businesses. I also greatly enjoyed our one on one conversations. Best of luck moving forward –

Hands down, Jim Feldman (this year’s keynote) was the best way to kick things off - he’s brilliant! He set a stage that helped us constantly think, reflect and question what we’re doing and how we could be doing it better. Personally, I haven’t been able to stop asking myself these questions - work related or not - leading me to the conclusion that Jim Feldman is a genius.

Motivational-thought provoking-engaging..simply loved it. I really liked the personal/side stories that tied back to the information being presented.

Attending The Innovative Workshop was a valuable experience and a great use of my time. The information was relevant, well prepared and presented in a fun and easy to relate to manner. The Innovative Workshop was chocked full of memorable and meaningful lectures and interactive exercises that have already had a positive impact on my business. Among the many take aways were the “Look Inside the Box” activity and a sentence that hit me to the core “Beware of distractions disguised as opportunity”. The meeting space was excellent, the food was plentiful and I highly recommend The Innovative Workshop. Kudos to Mr. Jim Feldman for helping business professionals maximize their skills and reap the rewards.

Jim Feldman goes beyond just an entertaining presenter; he reads his audience and captivates you with spot on examples that hit home, and then moves you to participation and shifting your way of thinking. He is able to demonstrate ideas simply but with relevance to a wide variety of participants - and the take home tools reinforce the training for days and months to follow."

As the leader of a company undergoing significant change, I wanted to bring in an outside speaker to help our employees not conly cope with change, but embrace it. Enter Jim Feldman, our keynote speaker at our all-employee meetings, who was engaging, humour and on point w hile dealing with the serious side of change. He shared his experiences and his 'aha moments' such as learing from failure, taking charge of change, and focusing on the future instead of the past. more importantly, he helped our employees leave wthe sessions with less fear about change.

Dating Your Customer has a most memorable concept (treating your customer as if they are your date) for succeeding in business. As you read the direct, easy-to-implement ideas, you'll learn how much sense this concept makes. And you'll wonder why no one thought of this idea before. You also have access to dozens of memorable, business-oriented quotes—many from the author and many from other successful business entrepreneurs—all of which are food for thought. My favorite? 'Nothing changes if nothing changes.' While this seems simple on the surface, it's deep and relevant to everyone trying to grow their business. You'll want to keep his book handy. Use it as a reference whenever you think you've tried everything else to make your business work. Dating Your Customer is so packed with great ideas that every time you open it, you'll discover a new one.

I participated in a "Persuasive Presentations Bootcamp" conducted by Jim Feldman. Having heard him speak I was aware of the effective approach of his presentation style and visuals. In the bootcamp he showed how he works through a presentation and provided resources to do the same. Very well done.

"I think in Aha Moments and so does James. If you listen to him talk, he'll make you think, he'll make you act, he'll help you change. In work that I've done with him, he's always said what he'd do and did what he said. I highly respect people to honor their word."

I attended one of James Feldman educational sessions, it was a workshop on how to be a better presenter. The content, the delivery and the tools provided; were excellent examples of a great presentation and provided enough material and resources so I can implement them in my day to day.

Over the past 10 years I have had the pleasure & honor to hear Jim Feldman speak to large and small groups. His is mezmerizing and completely envelopes the group into total participation. We had the opportunity to work on several problems that needed to be solved and Jim always found an incredibly creative way to turn things around , show us how to "shift" our outlook and find success in what seemed like complications for the group. Recently Jim Feldman included us in a business project he had and was wonderful to work with, always searching for the joint benefit of our companies and seeking unique ways to market our new product. It will always be a joy to start new projects or do business with Jim, who is straightforward, and sharp, but also honest and empathic at all times. He has always shown incredible finesse when presenting to line staff or dining with company CEOs. I look forward to working again soon with Jim ."

"You outdid yourself in Boston! That was, without question, Feldman at his best. Your talk was extremely well thought out, well put together and, as usual, impeccably delivered. It had a message for all and we thoroughly enjoyed it."

"You did a fabulous job...Your message and unique delivery style made the presentations most interesting."

"Jim Feldman is a master trainer, presenter and developer. I have had the pleasure of seeing him present 'D-A-T-I-N-G Your Customer!' on two occasions (including the Kodak Professional Sales Meeting) . . . Both experiences were fabulous! Jim was engaging, entertaining, thought-provoking and down-to-earth. He mixed positive energies, humorous stories, memorable insights and practical improvement approaches."

"I have to tell you that the group you addressed are a high energy, highly talented and highly trained sales force. Needless to say they are not easy to please, especially when egos come into play. Further, grabbing and then holding their attention can be an even more challenging task. However, not only were you able to get their attention and keep it, but you were also able to inspire them beyond. . . their limits. The energy and enthusiasm that you were able to generate lasts a long time. I also was extremely inspired by how your own actions mirror your message. The final touches you put on your work make you stand out amongst your peers."

"Wow! Phenomenal presentation. Beautiful graphics. Substantive content. Will turn an audience on not only because the concepts are intellectually practical, but also because you have ensured crystal clarity in your presentation. Congratulations."

"Jim has amazing marketing savvy to see the strategic opportunities and create loyalty and reward programs to increase customer satisfaction and branding. His responsiveness and work ethic far exceeded my expectations even with post program follow-up. I would highly recommend Jim although I am getting intimidated by the number of accreditations after his name..LOL"

"I was especially impressed with your ability to adapt the content of your presentation to fit our needs with such a short notice. With having less than 3 weeks to find a motivational speaker, I was sure not to succeed. However, just from the tone of our first conversation, I was confident that you would meet my expectations! Reflecting back on the day you spoke to our group, you by far exceeded any expectation any of us had."

I truly believe that you were the heart of our program last week! What an amazing presentation and uplifting content for our attendees. We have been getting very nice reviews and you are at the top of the list. You really managed to exceed what we discussed about our event and turn it into 2 very memorable presentations. I can't tell you enough how much that meant to me!

"Commitment and attitude were just two of my personal takeaways - not only did you bring these alive in your presentation but more importantly they are obviously an integral part of you. . . I was and still am impressed with your flexibility and desire to "make it work" - I recall sitting somewhat speechless and amazed after our initial conversation. . . Your presentation received the highest overall score in all categories (new insights/information; relevance to work; quality of presentation; met expectations.)"

"The participants of the program recorded the highest approval rating I have ever seen, with 95% of the audience giving you a rating of 9++ out of 10. The audience was impressed with the presentation, and your ability to sustain their interest and keep them motivated and awake for over 7 hours."

"After reviewing the meeting evaluation forms, 100% of the group felt your presentation was very valuable. You did a great job involving the members and what a great trick to kick off the meeting. . . I also wanted you to know that I have received nothing but glowing reviews on your entertaining but thought provoking presentation."

"Your humor and wit captivated the audience while bringing home salient business lessons for the MSPC membership and guests. Comments such as "best speaker we've ever had," "a definite speaker for us to re-book," and "enjoyed, laughed and learned," were just some of our members' enthusiastic comments about your presentation."

As the leader of a company undergoing significant change,I wanted to bring in an outside speaker to help our employees not only to cope with change,but embrace it. Enter Jim Feldman, our keynote speaker at our all-employee meetings,who was engaging, humorous and on-point while dealing with the serious topic of change. He shared his experiences and his 'aha moments' such as learning from failure, taking charge of change, and focusing on the future instead of the past. More importantly though, Jim Feldman helped our employees leave the sessions with less fear about change.

It was truly a pleasure working with you, you did a fantastic job of keeping my attendees engaged in the last session of the day!