Melanie Eng
Melanie Eng is a business entrepreneur, customer service virtuoso, savvy solo traveler and a travel coach. She is the founder of Gutsy Lady Travel and best-selling author of 'Gutsy Lady Travel – How to Build Unshakeable Confidence by Travelling'. (GLT Publishing, © 2016 by Melanie Eng).
A life altering experience began when she wanted to celebrate her 40th birthday by climbing the Pyramids of Egypt. Feeling disappointed that she was unable to find a travel partner, she joined a tour to share the experience with new friends. Upon her arrival, shocked and surprised to learn she was on a 'tour de uno'. Melanie had never travelled solo before let alone dine by herself. Slowly and painfully during the trip, she began exploring within. By the end of her journey, feeling more courageous and confident, she knew she could triumph over anything. Thus, overcame her fear of swimming for the fifth time from a childhood near drowning experience and years later, operated a boutique-retail business.
Since then her life reached new levels higher, internally and externally. She was an Executive Assistant to C-level Executives turned successful retail business owner, turned travel coach. During a roller coaster economy, Melanie mastered the art of turning complaining customers into raving loyal fans without any business experience.
Melanie's passion for travel fueled by her warmth, courage and confidence will inspire mature women to put the fire back in their lives. Her mission is to serve mature women who want to get gutsy in travel while having fun. She will make the time to get to know who they are, what they enjoy and what they want to experience.
Her promise is to take them by the hand, to go above and beyond and to go on unique, gutsy travel adventures.
Melanie Eng is a business entrepreneur, customer service virtuoso, savvy solo traveler and a travel coach. She is the founder of Gutsy Lady Travel and best-selling author of 'Gutsy Lady Travel – How to Build Unshakeable Confidence by Travelling'. (GLT Publishing, © 2016 by Melanie Eng).
A life altering experience began when she wanted to celebrate her 40th birthday by climbing the Pyramids of Egypt. Feeling disappointed that she was unable to find a travel partner, she joined a tour to share the experience with new friends. Upon her arrival, shocked and surprised to learn she was on a 'tour de uno'. Melanie had never travelled solo before let alone dine by herself. Slowly and painfully during the trip, she began exploring within. By the end of her journey, feeling more courageous and confident, she knew she could triumph over anything. Thus, overcame her fear of swimming for the fifth time from a childhood near drowning experience and years later, operated a boutique-retail business.
Since then her life reached new levels higher, internally and externally. She was an Executive Assistant to C-level Executives turned successful retail business owner, turned travel coach. During a roller coaster economy, Melanie mastered the art of turning complaining customers into raving loyal fans without any business experience.
Melanie's passion for travel fueled by her warmth, courage and confidence will inspire mature women to put the fire back in their lives. Her mission is to serve mature women who want to get gutsy in travel while having fun. She will make the time to get to know who they are, what they enjoy and what they want to experience.
Her promise is to take them by the hand, to go above and beyond and to go on unique, gutsy travel adventures.
Turning Complaining Customer Into Raving Loyal Fans
Inspiring you to be responsible for your actions and your attitude. You can give what your customers want, by being compassionate and by listening. Giving what your customers really want will create loyal raving fans.
Melanie's insider's scoop will inspire you powerful ways you can bring less stress to your work, family and the world. You will feel confident and calm in handling the most challenging customer.
How To Building Unshakeable Confidence
In this keynote, Melanie will give you strategies, enabling you to navigate shifts in life. Shift happens. It can be unsetttling and even frightening, whether it is a small shift (i.e. divorce, career change) or a minor transference (learning how to use social media, kitchen renovation).
Melanie's tips will inspire you bringing less stress to your work, family and the world. She will provide insight to build unwavering confidence...
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