Robin Rose
Robin Rose is an accomplished trainer, speaker and consultant with over twenty five years' experience. With a background in counseling and education, she translates the latest developments in brain-based research into practical, learnable skills. Robin's expertise is in teaching people how to stay calm, professional, and effective, especially during high-stress, high-pressure situations. She delivers information, training, and tools that help you understand how your brain works, how to think clearly, and how to communicate effectively. People leave her trainings with new skills and renewed energy!
Robin has an uncommon ability to make it safe for individuals and groups to learn new ways to work together, build trust, and move forward. She holds a Master's degree in Counseling Psychology from Lewis & Clark College. After fifteen years as college faculty, she formed her own company and moved into the public, government agency, non-profit, and business sectors. Robin is an accomplished consultant, trainer, and keynote speaker, and recently authored Shifting Gears: A Brain-Based Approach to Engaging Your Best Self.
Robin Rose is an accomplished trainer, speaker and consultant with over twenty five years' experience. With a background in counseling and education, she translates the latest developments in brain-based research into practical, learnable skills. Robin's expertise is in teaching people how to stay calm, professional, and effective, especially during high-stress, high-pressure situations. She delivers information, training, and tools that help you understand how your brain works, how to think clearly, and how to communicate effectively. People leave her trainings with new skills and renewed energy!
Robin has an uncommon ability to make it safe for individuals and groups to learn new ways to work together, build trust, and move forward. She holds a Master's degree in Counseling Psychology from Lewis & Clark College. After fifteen years as college faculty, she formed her own company and moved into the public, government agency, non-profit, and business sectors. Robin is an accomplished consultant, trainer, and keynote speaker, and recently authored Shifting Gears: A Brain-Based Approach to Engaging Your Best Self.
The Physiology of Leadership
Professional Resilience: Be Your Best When It Matters Most
Reducing Stress and Preventing Burnout: Evidence Based Practices That Work
Learn the difference between high stress and burnout, and how to avoid both. Identify what effective self-care is and how it benefits individuals at all levels (mentally, emotionally, physically and spiritually). Robin shares 8 techniques that stop a stress response in 8 seconds or less, and then twenty tools that make us stress resistant. Each person will learn multiple ways to build simple activities into their personal and professional lives that enhance their energy and outlook.
Attitudes That Work At Work
Would you like to have an energizing, positive workplace? For you and your clients? This workshop provides practical tools for creating an optimal work environment. Learn the skills necessary to maintain a positive mental attitude, great customer service (internal and external), sense of humor, resiliency, and compassion - all necessary for workplace productivity and satisfaction. Identify the mind-sets that improve competence, personal health, and your work environment. Learn to...
Build A Better Brain
Your brain health has everything to do with how happy, healthy, motivated and satisfied you are, as well as what kind of relationships you have. This training focuses on what you can do to build your best brain, no matter your age, and positively impact each of these areas in your life.
In this workshop you will gain an understanding of what fosters brain health, growth and flexibility. Robin will present many tools and techniques for improving your brain that are easy to...
Managing and Leading Challenging Change
Change is the most dynamic force in the world, and stress can be an inevitable companion. Our ability to adapt personally and professionally determines the quality, level of innovation, satisfaction and well-being of our lives. This workshop is designed for managers: to help them identify when change is needed; understand the dynamic yet often unsettling aspects of change; and how to model, prepare and lead their team(s) as they implement change.
Dealing with ongoing change...
Work Styles: Bringing Out the Best in Yourself
self-assessment model. Develop insights and strategies to relate with greater ease and flexibility, allowing and
adjusting for differences. Understand yourself and others at a whole new level. Learn why you organize, relate and
respond the way you do, why others engage the way they do, and how to work most effectively with different
personalities and work...
Navigating Personal Grief and Loss:
Sustain Yourself!
In this ever changing, incredibly important, and often stress filled work, skills to sustain one's personal resilience and prevent the burnout that constant stress can cause, are critical. Not only in order to maintain career satisfaction, rational thinking and efficacy, but also to sustain one's health and a sense of humor, on the job and at home.
In this talk Robin tackles the important subject of stress in your life: what it is, how it impacts your physical...
Your Best Under Pressure
In this workshop Robin will share core skills that help individuals and teams stay composed, professional and feel secure, during times of stress and change. Learn five keep skills essential for personal calm and clarity, applicable to any situation.
Learn what to do when surprise, discomfort or strong emotions arise, without letting them direct your behavior or wreck your mood! Develop skills to redirect yourself and let go after upset or broadside...
Customer Service – Within Your Teams and With Your Clients
In this training Robin gets to the heart of what outstanding customer service is, and how everyone can immediately provide this, with internal customers as well as external. Using two simple but profound understandings, learn how to assess what your client needs to feel heard and well served, while feeling competent, confident and successful yourself. Identify your current strengths in each of the five areas of first-class customer service, and decide which new skills to add or brush up...
Working with Difficult People and Challenging Behaviors
At times we all work with people who have personalities or behaviors we find annoying or challenging. This workshop focuses on you and the intra-personal and inter-personal skills that will help you do good work and move forward regardless of others' quirks or troublesome behaviors. If your goal is to collaborate, you will learn skills to create significant changes in your working relationships. If your goal is to get your own job done and not feel irritated or drained by...
Managing Challenging Change
Change is the most dynamic force in the world, and stress can be an inevitable companion. Our ability to adapt personally and professionally determines the quality, level of innovation, satisfaction and well-being of our lives. Dealing with ongoing change takes a subtle toll on our long-range focus, daily effectiveness and overall satisfaction. Whether the change involves innovation, integrating new schedules, or approaching challenges in a new way, there are common responses that support...
Skills for Effective Teaming
Being part of a successful, creative and well-functioning team is an energizing and fulfilling experience that fosters personal and agency success. As in all groups, hot topics, confusion, change, or unclear expectations can waylay good teamwork. This session focuses on essential elements that develop strong teams, and specific skills to employ when change, tension or disagreement occur.
Understand the natural (and at times uncomfortable) cycles that occur in teams; identify where...
Feel Your Feelings, Act From Your Values
At the end of the day, can you say you have behaved in ways that you admire and desire? Do you feel satisfied with yourself and your outcomes? Or did an upset or someone else's bad mood change you and the quality of your day - how you felt, what you accomplished and how you interacted with or treated others?
In this workshop you will have the opportunity to identify and define what's important to you, what makes for a satisfying day, and how to stay on track in order to achieve the...
Trauma Informed Customer Service
A customized version of the session "The Heart of Customer Service" with an additional set of skills for serving clients in trauma or crisis. People who have experienced or are in trauma or crisis situations need to have their core needs met before they can take in and make use of information and instructions. Fear and high stress hijack the rational, thinking brain. Trauma informed customer service addresses clients' core needs first, allowing them to hear and respond with greater...
The Heart of Customer Service
Good customer service has huge benefits. In addition to increased customer satisfaction, good customer service boosts employee morale, optimizes the workplace atmosphere and decreases employee tension. It changes the conversations people have in the hallway, and those they have after their work day is done.
In this training Robin will get to the heart of what outstanding customer service is, and how everyone can immediately provide this, with internal customers as well as external....
