Nevil Tynemouth

International speaker, author, and co-creator of the psychology of consumer and seller behaviour. With a blend of commercial experience, innovative and well-researched development, Nevil delivers high impact business techniques that really work for you, your organisation and your team.

His 30 years of commercial acumen and commercial experience from starting and scaling his own business means Nevil is ideally placed to give you real-world business advice about growing and developing your business and your people. Nevil was involved in the sales launch of two of the UK's most familiar brands in Dyson and BlackBerry. He uses this experience and his innovative ways of looking at the customer journey to fire you up and focus your teams.

From Dyson and BlackBerry launches to a sausage roll moment, business innovation in action.

It seems strange to think of a world without smartphones or without the Dyson. Nevil was involved with the sales launch of these two products and learned so much about understanding customers real requirements. It seems unlikely a humble sausage roll could tell you so much about understanding your customers. Learn the key messages and concepts to identify and avoid your own sausage roll moment. How do you really understand why this customer is buying this time? How do you know when and how to follow up? How do you really understand their specific needs? How can you make use of the data (big and small data) that every customer gives you as part of their journey? How do you flex your approach to understand and accommodate a changing customer journey?
Nevil shares his own journey and gives you a real insight and innovation in the psychology of consumer and seller behaviour. This really is an innovative way of looking at, engaging with and understanding your own real customer journey.